Refunds for Dropbox Subscriptions

Last updated: June 5, 2024

This article explains Dropbox’s policy on refunds for paid subscriptions and licenses. It’s intended for customers seeking clarity on when refunds may—or may not—be issued.

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1. General Policy

• No routine refunds.
  In most cases, payments for Dropbox subscriptions (including individual plans and team member licenses) are non-refundable. Once a billing cycle has begun, the payment for that period is considered earned and will not be returned under ordinary circumstances help.dropbox.com.
• Subscription cancellations.
  You can cancel or change your subscription at any time; however, the cancellation takes effect at the end of your current billing cycle. Charges already processed will not be refunded help.dropbox.com.

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2. Limited Exceptions

Although refunds are not generally available, Dropbox provides refunds in the following situations:

1. Legal requirements.
   If a refund is mandated by applicable law (for example, certain consumer protection statutes), Dropbox will comply and issue the refund as required dropbox.com.
2. Service discontinuation.
   If Dropbox discontinues a service with proper advance notice, you will receive a prorated refund for any pre-paid fees covering the period after the service ends dropbox.com.
3. Billing errors or unauthorized charges.
   If you believe a charge was made in error—or without your authorization—contact Dropbox support (see “Contact Support” below). Dropbox will investigate and, if justified, issue a refund.

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3. How to Request a Refund

If you think you qualify for an exception above, follow these steps:

1. Sign in to your Dropbox account at dropbox.com.
2. Navigate to Settings → Plan to view your billing details.
3. Select Billing issues or Contact support.
4. Provide:
   • Your account email
   • Details of the charge in question (date, amount)
   • Explanation of the issue (e.g., error, unauthorized transaction)
5. Submit the request. Dropbox support will review and respond within a few business days.

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4. Special Cases

• Free trials converted to paid.
  If your free trial ends and you’re immediately charged, you must cancel the trial before it expires to avoid payment. Refunds for trial-to-paid charges are not provided unless you contact support to resolve a billing error help.dropbox.com.
• Mobile-purchased subscriptions.
  Subscriptions bought through Apple’s App Store or Google Play must be managed (and refunded) through those platforms. Contact Apple or Google support directly for refund requests help.dropbox.com.
• Team (business) subscriptions.
  Business account refunds follow the same “no routine refunds” policy. Cancellations take effect at period end, and funds already applied are not returned unless legally required dropbox.com.

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5. Frequently Asked Questions

Q1: Can I get a partial refund if I downgrade mid-cycle?

No. Downgrading or canceling mid-cycle does not pro-rate the current term—you retain access until period end, but no partial credit or refund is issued.

Q2: What if I’m unsatisfied with Dropbox?

Satisfaction guarantees are not part of Dropbox’s standard policy. Refunds are only for billing errors or legal requirements.

Q3: How long does a refund take?

Once approved, refunds typically process within 5–10 business days, depending on your payment provider.

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Contact Dropbox Support

If you need assistance with billing errors or believe you qualify for a refund exception, visit:
https://www.dropbox.com/get_help help.dropbox.com