Returns & Exchange Policy

At Shop.Madonna.com, we want you to be completely satisfied with your purchase. If something isn’t right, here’s how our Returns & Exchanges process works.

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1. Timeframe for Returns

• You have 30 days from the date your order arrives to initiate a return or exchange. After 30 days, we’re unable to offer refunds or exchanges.

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2. Condition Requirements

To be eligible for a return, your item must meet all of the following:

• Unused and in the same condition you received it.

• Still in the original packaging.

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3. Non-Returnable / Exempt Items

Certain items cannot be returned. These include:

• Perishables (food, flowers)

• Newspapers or magazines

• Intimate or sanitary goods, hazardous materials, flammable liquids/gases 

• Gift cards 

• Downloadable software products 

• Some health and personal care items 

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4. Partial Refund Conditions

In certain cases, only partial refunds are granted:

• If an item shows obvious signs of use (e.g. worn clothing) 

• For media formats (CDs, DVDs, vinyl, video games, etc.) that have been opened. 

• If anything is damaged, missing parts, or not in the original condition through no fault of Madonna’s team. 

• If a return is made more than 30 days after delivery. 

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5. Refunds

Once your return is received and inspected:

• We’ll send you an email notifying you whether your return is approved or rejected. 

• If approved, refunds will be processed back to your original form of payment. 

Note: Refunds may take extra time to appear depending on your credit card company or bank. If you’ve followed all the steps and still haven’t received your refund, please contact us. 

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6. Exchanges

We only permit exchanges if an item is defective or damaged. For an exchange:

1. Email our Returns team: [e-mail]

2. Send the item with a completed return form to:

   Merch Traffic Exchanges
   c/o Music Today
   5391 Three Notch’d Road
   Crozet VA 22932

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7. Gifts

• If your item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for its value once we receive the return. 

• If the gift giver had the item shipped to themselves to give to you later, the refund will be made to the gift giver. 

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8. How to Return an Item

• Fill out the Return Form and include it in the package you send back. 

• Use the original packaging if possible. 

Send returns to:

Merch Traffic Returns
c/o Music Today
5391 Three Notch’d Road
Crozet VA 22932

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9. Shipping Costs

• If the merchandise is not shipped incorrectly or defective, you will be responsible for the return shipping cost. 

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Summary Checklist

✅ You’ve done this	✅ Condition met?
Within 30 days of delivery	Item is unused, in original packaging
Not a non-returnable item	Not opened media or damaged by you
Return form completed	You’ll pay shipping (if no defect)

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If there’s any question about whether your item qualifies, or you need help starting a return, reach out to us at [e-mail], and our team will help you out.