Orders, Logistics and Shipping – Help Center

We want you to get your Madonna merch with clarity and confidence. This article walks you through how shipping & order fulfillment works from when you place your order to when it arrives, including international, tracking, and special cases.

1. Order Processing & Fulfillment

Orders are processed once payment clears. For in-stock items, this means they’ll be prepared for shipment as quickly as possible.
Backorders: If an item is on backorder, it isn’t available to ship immediately. Most backordered items take 1–4 weeks to restock.
Pre-orders: These are items released at a future date. You’ll be charged at purchase, and your order ships only when the pre-order item becomes available. Because of this, pre-orders cannot be canceled or modified.

2. Shipping Options & Timelines

Domestic (United States)

Shipping costs and options depend on what you order (weight, size) and your address. You’ll see rates once you add items to your cart and proceed to checkout.
All U.S. orders include tracking.
Estimated delivery for Standard U.S. shipping is 7-10 business days.

International

Shipment outside the U.S. is available. International shipping methods include options labelled International Standard and International Expedited.
Delivery times for international orders are estimated at 2-5 weeks, depending on destination, customs, and local postal services.
For international Rapid shipments (when available), tracking numbers are provided. Standard international shipments may not always have tracking beyond initial transit.

3. Tracking Your Order

Once your order ships, you’ll receive a shipping confirmation email that includes your tracking number (for eligible shipping methods).
If you have a store account, you can also view the status and tracking info through your account dashboard.

4. Duties, Taxes, & Customs (International Orders)

International orders may incur customs fees, taxes, or duties. These are not included in the shipping cost shown at checkout.
Customs processing may delay delivery. If your package is held by customs, you may need to pay fees or provide documentation.
Shop.Madonna.com does not declare merchandise as a “Gift” for customs purposes.

5. Shipping Restrictions / Special Cases

Some items can’t be shipped internationally due to legal, safety, or regulatory reasons (for example, flammable items, hazardous materials, etc.).
U.S. Military addresses (APO / FPO / DPO): These are accepted, but shipments may take longer, and some shipping restrictions apply. Tracking might be limited for security reasons.

6. What We’re Not Responsible For

Once packages are delivered to your local carrier or postal facility, any delays from that point (e.g. local postal delays) are outside of our control.
Customs, duties, and inspections can cause delays in delivery for international shipments.

7. Tips to Ensure Smooth Shipping

Make sure your shipping address is correct and complete (including apartment/unit numbers).
Choose a shipping method with tracking if possible.
Order early for pre-orders or backordered items so you account for added lead time.
Be aware of your country’s customs policies/taxes—understanding these ahead of time can prevent surprises.
Monitor your confirmation email and shipping notification email for updates.

8. Contact & Help

If at any point you have questions or concerns about your shipment:

Check your Account page on Shop.Madonna.com for the latest status.
Use the tracking information from your shipping confirmation email.
If something seems wrong (long delays, package lost, etc.), contact customer service: orderhelp@livenationmerchandise.com or call 800-767-7160 in the U.S.